Grievance /customer Service - Associate

Cars24 Services Private Limited

Job Overview

  • Job Category Banking
  • Job Type Full-time
  • Offerd Annual Salary Rs. 200000 - Rs. 450000
  • Vacancies 1
  • Gender Both can apply
  • Experience 1 Years
  • Educational Qualification Graduate

Job Description

Roles and Responsibilities

Grievance team handles Cars24 Financial Services Pvt. Ltd. Toughest service issues impacting customers. This team ensures that all CFSL customers grievances are resolved in an efficient and timely manner.

What you will do/role & responsibility:

- Research, analyze, and resolve customer grievances by using appropriate tools and resources to assess situations and craft resolutions appropriate, while keeping ownership of the issue

- Contact customers, and internal teams via phone and email

- Handle queues/tasks for areas of responsibility to ensure response time goals are met

- Identify problems, conduct root cause analysis and propose forward looking solutions

Who you (candidate) are:

- Ability to perform work activities requiring teaming, guiding, and influencing colleagues

- Strong analytical skills and creative problem-solving ability to include situational analysis and risk mitigation

- Able to handle a high stress environment; handling stress without disruption to the operation, employees, or customers

- Shows good judgment and common sense. Skilled in fair and impartial analysis

- Strong verbal and written communication skills, including looking after frustrated and upset customers in a calm, cool, and composed manner. Ability to assess the customer and adjust communication style accordingly. Ability to explain complicated situations in simple terms

Please Note : immediate joiners are preferred.

Desired Candidate Profile

 

Perks and Benefits

 

Preferred Skills

  • Communication Skills
  • Risk Mitigation
  • Customer Service
  • Email
  • Financial Services
  • Case Management
  • Phone
  • Finance
  • Technical Skills
  • Computer

Employer Details

Name: Kirti

Phone: 1234567890

Email: kirti@gmail.com

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Company Info

  • Cars24 Services Private Limited
  • Cars24 Financial Services is into used car loans.

  • Tower B,10th Floor, Unitech Cyber Park, Sector 39,SECTOR 39, GURGAON, Haryana, India