Associate-query Management

Accenture Solutions Pvt Ltd

Job Overview

  • Job Category Web Development
  • Job Type Full-time
  • Offerd Annual Salary Rs. 200000 - Rs. 300000
  • Vacancies 1
  • Gender Both can apply
  • Experience 1 Years
  • Educational Qualification Graduate

Job Description

Roles and Responsibilities

Skill required: Query Management - Service Desk Voice Support

Designation: Management Level - Associate

Job Location: Gurugram

Qualifications: Any Graduation

Years of Experience: 1-3 years

 

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA''s.

The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.

The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

 

What are we looking for?

We are looking for individuals who have the following skillset:

  • Adaptable and flexible

It would be a value add if you are proficient in:

  • Customer Service Management

 

Roles and Responsibilities

 

  • In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your team and direct supervisor
  • You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be required to help in the overall team''s workload by managing your deliverables and help the team when required
    • You will be an individual contributor as a part of a team, with a predetermined focused scope of work.

Desired Candidate Profile

 

Perks and Benefits

 

Preferred Skills

  • Outbound
  • Customer Service Management
  • Service Desk
  • Consulting
  • Query Management
  • Voice Support
  • Customer Support
  • Individual Contributor
  • Service Operations

Employer Details

Name: Neha Baswani

Phone: 1234567890

Email: nehabaswani@gmail.com

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Company Info

  • Accenture Solutions Pvt Ltd
  • Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services€”all powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

     

  • Gurugram