Customer Support Executive- Mnc Company- Noida ( Female Only)

Mount Talent Consulting Private Limited

Job Overview

  • Job Category Graphic Design
  • Job Type Full-time
  • Offerd Annual Salary Rs. 475000 - Rs. 700000
  • Vacancies 1
  • Gender Both can apply
  • Experience 3 Years
  • Educational Qualification Graduate

Job Description

Roles and Responsibilities

We have an job opportunity of Customer Support Representative for a Multinational company.

Designation: Customer Support Representatives

Experience-2-6 years

Education- Any graduate full time.

No. of positions: 2

Location: Sec 126 Noida

Preference- Only females.

Job role:

  • Provides live and non-live support to both inbound and outbound customer support calls, emails, and live chat
  • • Resolves customer questions around order status, product inquiries, technical queries, and other questions.
  • Utilizes administrative tools to assist in the analysis of technical issues reported by customers • Troubleshoots and resolves customer-reported issues related to the system requirements . Learning's digital solutions including but not limited to operating systems, browsers, plugins, internet connectivity, etc.
  • Identifies issues with digital solutions that require additional assistance and escalates appropriately
  • Identifies customer concerns or requests for improvement and escalates appropriately.
  • • Fully and accurately documents customer interactions using a ticketing system, escalating questions to the right teams, and ensuring service levels are met by responding to customers in a timely manner
  • Provides clear and accurate directions to customers in writing as required.

Interested candidates can share resume at lalita.rawat@mounttalent.com

Desired Candidate Profile

 

Perks and Benefits

 

Preferred Skills

  • Blended Process
  • Customer Support
  • Email Process Bpo
  • Outbound
  • Non Voice Process
  • Inbound Calls
  • Inbound
  • M
  • Chat Process

Employer Details

Name: Lalita Rawat

Phone: 1234567890

Email: lalita.rawat@mounttalent.com

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Company Info

  • Mount Talent Consulting Private Limited
  • Multinational Publishing company.

  • Noida